Shipping & Refund Policies
Details on how we ship and facilitate your request
Onset Extracts will have all packages shipped out of our facility within 1-3 business days (Monday-Friday). After the payment of your order is complete. The time that it takes your package to get to you depends on the shipping method you choose at checkout but most USPS packages will get there in 2 to 4 days. This starts after the time it takes to process your order at our facility.
Shipping Time Details
The time it takes to ship starts after the package leaves our fulfillment center has which worst case scenario can be up to 3 business days from the time of purchase.
If you pay for Express shipping, this guarantees that your package will arrive within 1 to 2 business days after the package has shipped and that we get your order out of our facility in guaranteed 2 days. So your total time for the package to reach your door would be 2-4 days from purchase.
We offer free shipping for domestic orders over $60 and they will be sent using USPS First class shipping.
Depending on where you live, the time it may take for your product to reach you, may vary. A confirmation email will be sent with a tracking number once your package ships. We are located in California so if you live on the East Coast you can expect to be on the longer side for shipping times.
Shipping costs are non-refundable.
You may be able to refund the product but all shipping cost are non refundable and to receive a refund you must cover the shipping getting the product back to our facility.
We do not ship outside of the United States or US Territories
States with Restricted Shipping policies
Onset Extracts follows all guidelines of the 2018 Farm Bill, If you are interested in the rules of your state please refer to your states hemp programs listed here
We do our absolute best to ensure Onset Extracts customers are satisfied with each purchase, and we apologize in advanced if there has been and issue with your purchase. We understand that sometimes things happen.
You can return most unopened, unused products within 5 days of receiving it.
We do not guarantee delivery or order quality/completion if you are using a mail forwarding service.
• Email us at firstname.lastname@example.org to let us know that you will be returning your product within the f-day time limit and to request the return shipping address
• Please provide us with the tracking number once the order is sent back to us. For items over $75, please consider using a trackable shipping service or purchasing shipping insurance. We cannot guarantee that we will receive any returned items.
• Once we receive your unopened, unused item, we will process your refund. Shipping costs are non-refundable and will be deducted from the refund. Please allow 7-10 business days for the refund to post to your statement.
Exchange for Damaged or Defective Products
If you have received a damaged or defective product, please email us at email@example.com. We will be happy to refund or replace your purchase.
**Please also note that we do not have a money back guarantee, as CBD does affect everyone differently. We are not able to accept back any product that has been opened or used.
Delayed / Lost Packages:
Over 99% of the time, our packages arrive on time with no delays. On occasion a package will get lost in the mail,or arrive later than expected. Once we ship the item, your point of contact is the shipping courier. In most cases that is USPS. If you have any questions about your shipment, please contact USPS by calling 800-ASK-USPS and they are usually able to locate the package.
For flower orders, If you order using First Class Mail, please note there is no insurance and should the package be lost, we will not replace it.
If you would like insurance please use Priority Mail which does come with either $50 or $100 in insurance. Please note that the package must be more than 15 days late prior to filing a claim. Insurance claims and USPS service issues must be directed to USPS. Onset Extracts cannot resolve issues on behalf of USPS.
We are not responsible for any package being stolen off your doorstep or mailbox.
Coupon Codes and Discount Codes
Coupon codes and discount codes are NOT eligible for refunds and cannot be applied retroactively once an order is placed. If a code is not valid, we apologize but assure you that we already offer some of the lowest prices for hemp and CBD.
Coupon Codes Abuse
If you use a coupon code twice from a different email but with the same shipping address your order second order will be canceled and refunded. Any abuse in our free hemp flower coupons or abuse of any of our other discounts and coupon codes and we reserve the right to ban you from our site entirely.